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by Lydia on July 19, 2017 | NO COMMENT

How to Fix Messages App Crashing after iOS 11 Update

After updating to the latest iOS 11, your iPhone messages keeps crashing. That’s really annoying. Here in this guide, we offer you some useful tips to stop the iOS 11 Messages app crashing.

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I tried to check my text messages this morning but the Messages app won’t open. It keeps on closing like it crashes. I turned it off a few times but it didn’t help. I’m really not in the mood of going to an Apple store for this issue.

- A User from Yahoo Forum

Every time when Apple releases a new operating system, there are always some problems along with. The iOS 11 is not an exception. For part of users, their iPhone messages can’t work properly after iOS 11 update, keeping crashing just like the user above. But before going to Apple Store, there’s something you can do to have the Messages app crashing issue fixed.

How to Fix iOS 11 Messages App Crashing

How to Fix iOS 11 Messages App Crashing

Table of Contents:

Common Tips to Fix Messages App Crashing on iOS 11

Tip 1. Reboot Your iPhone

On iPhone 6s and earlier, press and hold both Sleep/Wake and Home buttons for at least ten seconds until you see the Apple logo. On iPhone 7/7 Plus, press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds until you see the Apple logo.

Tip 2. Clear App Caches

Try to clear the Messages app caches (It won’t remove all the messages) and then restart your iPhone and the app. If the iPhone Messages keeps crashing still, uninstall and then reinstall it.

Tip 3. Reset All Settings

Go to Settings > General > Reset > Reset All Setting. This method won’t cause your apps or data lost, but you’ll need to enter your Wi-Fi password again.

Tip 4. Delete Conversation Thread

If the iPhone Messages crashes when you try to access a particular chat history, you need to remove the entire conversation thread on iPhone.

Here we also advise you to have a check on the complete guide to delete messages on iPhone to remove all useless old messages for more iPhone storage space. If in this process, some important texts are deleted unintentionally, try Primo iPhone Data Recovery to get back these messages.

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Bonus Tip: Recover Lost iPhone/iPad Messages after Updating to iOS 11

What is Primo iPhone Data Recovery? It’s a professional iOS data recovery software, capable of retrieving over 25 types of iPhone/iPad/iPod touch files and data. When iPhone messages missing after iOS 11 update, you can use the gadget to recover the lost messages.

Recover Lost iPhone/iPad Messages after iOS 11 Update

Recover Lost iPhone/iPad Messages after iOS 11 Update


According to the reports of our users, data like photos, contacts, notes, call logs, etc. seems to disappear from iPhone iPad easily after iOS 11 update. Download Primo iPhone Data Recovery to get them back if this happens to you as well.


Lydia Member of @PrimoSync team, an optimistic Apple user, willing to share solutions about iOS related problems.

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Daily Tips How to Fix iOS 11 Messages App Crashing Issue